FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace Tres Cruces?

  The Petit Palace Tres Cruces hotel, located in the historic center of Madrid, is a modern Pet-Friendly establishment, perfectly situated just steps away from Gran Vía and Puerta del Sol.

• What category does Petit Palace Tres Cruces belong to?

  Petit Palace Tres Cruces, a 3-star hotel in the heart of Madrid, is designed for families with children and couples seeking a special getaway with all services at their disposal.

• Who is Petit Palace Tres Cruces oriented towards?

  Petit Palace Tres Cruces is ideal for families with children, couples looking for a romantic escape, and groups of friends seeking comfort and exceptional service.

• Is Petit Palace Tres Cruces suitable for families with children?

  Family services at Petit Palace Tres Cruces include a wide range of amenities such as children's play areas, high chairs in the breakfast room, bunk beds, baby bathtubs, cribs, and bottle warmers, making it the perfect place for traveling with the whole family.

• What are the check-in and check-out times at Petit Palace Tres Cruces?

  Check-in at Petit Palace Tres Cruces begins at 2:00 PM, with a check-out set for 12:00 PM. On Sundays and Mondays, we offer a flexible check-out time until 3:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Tres Cruces?

  During your wait, you can enjoy the cozy lobby at Petit Palace Tres Cruces or go shopping while we take care of your luggage in our storage until the room is ready for your enjoyment.

• Can you stay in Petit Palace Tres Cruces after checking out?

  At Petit Palace Tres Cruces, we take care of your luggage upon arrival and during check-out, allowing you to explore the city worry-free.

• If I arrive early at Petit Palace Tres Cruces, can I enjoy the facilities?

  You can enjoy the hotel's common areas upon arrival until your room is ready. Thank you for choosing to stay at the Petit Palace Tres Cruces.

• Can I store my luggage before check-in or after check-out at Petit Palace Tres Cruces?

  At Petit Palace Tres Cruces, we take care of your luggage both upon arrival and at check-out, allowing you to fully enjoy the city worry-free.

• Does Petit Palace Tres Cruces serve a buffet breakfast?

  Start your day in a relax atmosphere while enjoying the breakfast at Petit Palace Tres Cruces. A buffet breakfast to customize to your liking with juices, smoothies, coffees, delicious toasts, cold and hot dishes, and fresh fruit. A wide variety of options for the whole family. Enjoy a different breakfast every day.

• Are there dining options available for people with food intolerances at Petit Palace Tres Cruces?

  At Petit Palace Tres Cruces, we offer a wide selection of breakfast options tailored to different tastes, whether sweet, healthy, or with specific needs, such as allergies and intolerances, including gluten-free or lactose-free alternatives. Our goal is to satisfy everyone at breakfast.

• Does Petit Palace Tres Cruces have a restaurant?

  Although we don't have a restaurant for lunch or dinner at Petit Palace Tres Cruces, we'll be delighted to recommend a variety of charming restaurants in Madrid where you can enjoy delicious local cuisine.

• Is breakfast complimentary at Petit Palace Tres Cruces?

  Breakfast is included in the room reservation at Petit Palace Tres Cruces, but you also have the option to book without it.

• What are the breakfast hours at Petit Palace Tres Cruces?

  At Petit Palace Tres Cruces, we serve breakfast from Monday to Friday from 7:30 am to 10:30 am, and on weekends until 11:00 am.

• Are cots available in the rooms at Petit Palace Tres Cruces?

  For your baby's comfort and the whole family, we offer cribs at Petit Palace Tres Cruces. Simply contact reception to reserve.

• Does Petit Palace Tres Cruces offer laundry service?

  At our hotel, we offer laundry service. Please contact reception to learn about delivery times and additional costs.

• What types of rooms does Petit Palace Tres Cruces have?

  Petit Palace Tres Cruces provides single, double, and quadruple rooms to suit your travel needs, whether solo, as a couple, or in a group.

• Are there safes in the rooms at Petit Palace Tres Cruces?

  Safety is paramount at Petit Palace Tres Cruces. All rooms feature a safe for your peace of mind.

• Are hairdryers available at Petit Palace Tres Cruces in the rooms?

  Each bathroom at Petit Palace Tres Cruces is equipped with a hairdryer for your convenience.

• Are there minibars or refrigerators in the rooms at Petit Palace Tres Cruces?

  All our rooms at Petit Palace Tres Cruces include a minibar so you can keep your drinks and food at the right temperature.

• Is Petit Palace Tres Cruces a pet-friendly accommodation?

  We are a pet-friendly hotel! Your dog or cat is welcome to stay with you at Petit Palace Tres Cruces.

• Are pets allowed in the rooms at Petit Palace Tres Cruces?

  Your pet stay in the same room at Petit Palace Tres Cruces so you can enjoy your entire stay together.

• Is there a cost for accommodating pets at Petit Palace Tres Cruces?

  Booking directly on our official website allows your pet to stay for free at Petit Palace Tres Cruces. However, when booking through other platforms, an additional charge of €25 per stay will apply for your pet.

• What pet services does Petit Palace Tres Cruces offer?

  At Petit Palace Tres Cruces, we care for your pet's needs and provide water bowls and beds for their comfort.

• In what languages is reception attended at Petit Palace Tres Cruces?

  We offer assistance in Spanish, English, French, and Italian at Petit Palace Tres Cruces to ensure a comfortable experience for our international guests.

• What services does Petit Palace Tres Cruces offer at reception?

  Petit Palace Tres Cruces offers bicycle rentals, luggage storage, Wi-Fi, laundry, shower amenities, MIFI devices, and tourist information available 24/7 for your convenience.

• What is the smoking policy at Petit Palace Tres Cruces?

  We maintain a smoke-free environment at Petit Palace Tres Cruces, meaning smoking is prohibited in both rooms and common areas.

• Is Petit Palace Tres Cruces a hotel committed to environmental sustainability?

  Our commitment to the environment at Petit Palace Tres Cruces is reflected through programs dedicated to energy efficiency, water conservation, towel usage, waste reduction, and promoting sustainable purchases.

• Do the rooms at Petit Palace Tres Cruces have free Wi-Fi?

  Wi-Fi connection is free in all common areas and rooms at Petit Palace Tres Cruces, ensuring convenient access during your stay.

• What parking options does Petit Palace Tres Cruces offer?

  While Petit Palace Tres Cruces doesn't have its parking, we can offer discounts at a nearby parking facility. Please inquire at reception for more details.

• Are there accessible rooms for people with disabilities at Petit Palace Tres Cruces?

  Petit Palace Tres Cruces is adapted for people with reduced mobility. If you have specific disabilities or particular needs, we recommend contacting the hotel directly to ensure we can meet your requirements before making a reservation.

• Are there discounts for returning guests at Petit Palace Tres Cruces?

  Just by registering for The Tripster Club, you can already enjoy a 10% discount at any of our ICON Hotels and PETITPALACE HOTELITY. Enjoy high-speed connectivity throughout the hotel, and if you need to change your reservation, you can do so at no cost. Keep accumulating more than 1 enjoyed reservation to level up and continue benefiting from Tripster Club perks. By the way, enjoy a complimentary bottle of water upon arrival! I want to be a Tripster